Subject Index
Next to each subject is an article number(s). Each number is a link to an article describing a research finding in this subject.
D - I J - P R - W
- 360-degree evaluations: 348
- Abuse: 357
- Abusive supervision: 309
- Acceptance and Commitment Therapy (ACT): 261
- Accidents: 320, 166
- Acquiring resources: 300
- Acting out: 240
- Ad reactance: 382
- Adjustment of new employees: 238
- Advanced technology: 308
- Adversity: 363
- Advertising: 382, 269, 225, 212, 203, 168, 129, 103, 78
- Advice: 224
- Advice taking: 345
- Affirmative Action: 238
- After-Event Reviews: 281
- Age: 289
- Aggression: 357, 347
- Agreements: 251
- Alienated complainers: 133
- Altering moods: 351
- Ambigous goal environments: 234
- Anger Rumination: 347
- Anger toward print ads: 103
- Anticipation: 310
- Anticipation of rewards: 256
- Approach-Avoidance: 349
- Assertive employee behavior training: 219
- Assessment exercises: 352
- Association membership: 115
- Asymmetrical dominance: 313
- Attachment to possessions: 113
- Attention: 377
- Attention blocking: 296
- Attitude: 356
- Attracting customers: 152
- Attraction: 333
- Autonomy themes: 113
- Avoidance: 349, 243
--B--
- Bad news: 219
- Bargaining: 329
- Behavioral motivation system: 279
- Beliefs about leaders: 337
- Belonging: 381
- Benchmarking: 223
- Best employees: 290, 250
- Betrayal effect: 299
- Blame: 192
- Blue moods: 351
- Boredom: 32
- Brain science: 340
- Brainstorming: 151
- Brand recognition: 307
- Bricolage: 282
- Building confidence: 123
- Bullying: 357
- Business customers: 102
- Business disasters: 258
- Business planning: 221
- Business problems: 370
- Business strategy: 363
- Business success: 268, 228
- Business survival: 282, 233, 207
- Business virus: 105
- Buying motives: 381
--C--
- Call books: 185
- Career paths: 378
- Catastrophic events: 258
- Categories: 311
- CEO motivational factors: 268
- CEO succession: 145
- Certainty: 354
- Certification: 233
- Challenging tasks: 339
- Change: 258, 242, 232
- Choice: 84
- Choice displays: 311
- Choice sets: 313
- Clarity of thinking: 354
- Closing sales: 382, 353, 306, 270, 113, 85
- Coaching: 279
- Cohabitating business partners: 350
- Cold calling: 185
- Collaborative groups: 230
- Commitment to the group's goals: 272
- Communication: 319, 283
- Communication patterns: 344
- Communication training: 328
- Company reputation: 368
- Comparisons in advertisements: 225, 203
- Compensation systems: 283, 250 , 217, 206
- Competitive advantage: 368
- Complex shopping environments: 120
- Compromise choices: 313, 252
- Computers: 243
- Concern for others: 154
- Confidence crash: 342
- Conflict resolution: 379, 220, 198
- Conspicuous success: 244
- Contagion: 105
- Contract Violations: 275
- Control practices: 247
- Cooperation: 276
- Cooperative business agreements: 187
- Counseling strategy: 331
- Coupons: 205
- Core roles: 318
- Cost control: 321
- Created success experiences: 58
- Creating meaning: 274
- Creativity: 370, 302, 277
- Crisis situations: 274
- Curative effect of mistakes: 241
- Customer behavior: 295, 158
- Customer choice: 200
- Customer complaints: 133
- Customer education: 214
- Customer experience: 371
- Customer feedback: 197
- Customer perceptions: 311
- Customer loyalty: 199
- Customer mood and advertising: 269
- Customer moods: 266
- Customer preferences: 307
- Customer relations: 288
- Customer response: 28
- Customer sabotage: 335
- Customer satisfaction: 277, 102
- Customer service: 375, 356, 335, 321, 316t, 266, 249, 245, 197, 79
- Customer service scripts: 266
- Customer-business relationships: 204
- Customers: 278
- Customers' perceptions of complexity: 214
--D--
- Database: 338
- Decision making: 366, 365, 327, 289, 281, 273, 254, 252, 248, 124
- Decoys in product choice: 210
- Depression: 351
- Deregulation: 242
- Detecting errors: 281
- Deviant behavior: 325, 285, 240
- Difficult customers: 384
- Dirty Work: 339, 292
- Disappointment: 297
- Disappointment that follows rewards: 256
- Disgruntled employees: 299
- Dispensability: 289
- Displays: 311
- Discrimination: 286
- Distressed employees: 346
- Do-it-yourselfers: 282
- Dopamine: 256
- Downsizing: 242, 192
- Dysfunctional tendencies: 348
--E--
- Effective verbal communication: 284
- Ego Depletion: 374
- Elaboration of outcomes: 310
- Emotion: 379, 349, 303, 291, 273, 242, 240
- Emotional contagion: 246
- Emotional distress: 349, 331
- Emotional eavesdropping: 246
- Emotional exhaustion: 358
- Emotional intelligence: 291
- Emotional labor: 364, 356
- Emotional support: 245
- Employee affect: 376
- Employee complaining: 208
- Employee conduct: 357, 285
- Employee giving: 372
- Employee identification: 362
- Employee mistreatment: 384
- Employee morale: 213
- Employee relations: 372, 299, 194
- Employee response to feedback: 229
- Employee roles: 330
- Employee suggestions: 337
- Employee turnover: 271
- Employee values: 373
- Employee vigor: 328
- Employee voice: 337
- Employee withdrawal: 265
- Employee's commitment to the work: 259
- Employment adjustment (new): 339
- Employment interviews: 352, 343
- Employment policies: 372
- Empowering : 131
- Enactive mastery: 268
- Endowment effect: 222
- Enhancing reputations: 110
- Entertainment promotions: 152
- Entitlement: 357
- Entrepreneurial traits: 268
- Entrepreneurial triggers: 114
- Entrepreneurship: 350, 187
- Entry-level employees: 349
- Envy: 244
- Ethics: 309
- Ethnicity: 289
- Evaluating performance: 284
- Exchange agreements: 275
- Executive leadership: 274
- Expectations: 201
- External threat: 223
--F--
- Factory management: 206
- Failure: 367, 348, 346
- Fairness: 314, 289, 275
- Faking happy: 356
- Family business: 350, 317
- Farm wineries: 114
- Farmers' markets: 46
- Fear: 240
- Feedback: 255, 76
- Feedback from the work: 216
- Feelings: 246
- Feelings as information: 254
- Femvertising: 382
- First-line supervisors: 272
- Fitting in: 305
- Fixed-sum reasoning: 188
- Flattery: 369
- flourishing: 372
- Follow-through: 299
- Following procedures: 275
- Formal procedures: 287
- Framing techniques: 203
- Freud: 94
--G--
- Gender: 361, 289
- Gender issues: 344, 329
- Gender grouping: 118
- Gender Rules: 344
- Gender stereotypes: 361, 267
- Gift-giving: 338, 193, 23
- Gift registries: 338
- Giving instructions: 345, 264
- Giving Up: 247
- Goal orientation: 264, 250
- Goal priming: 237
- Goal setting: 264
- Gratitude: 341
- Grievance filing: 265
- Grocery retailing: 199
- Group-centered leadership: 334
- Group cohesion: 259
- Group composition: 118
- Group discussions: 248
- Group efficiency: 259
- Group identity: 223
- Group leadership: 334
- Group-level success: 58
- group memory: 226
- Growth: 282
- Guided sensemaking: 274
- Guilt ads: 103
--H--
- Halo effect: 368
- Happiness: 381
- Happy workers: 227
- Helping others: 290
- Hiding poor performance: 255
- Hiding procedure violations: 258
- High-effort products: 360
- Hiring: 201
- Hiring decisions: 257, 253, 222
- Hiring practices: 373
- Hogan Development Survey: 348
- Hogan, Robert: 348
- Horney, Karen: 348
- Human resource management: 275
- Humor in ads: 212, 129
- Hybrid compensation systems: 283
--I--
- Identity: 363, 362
- Identity conflicts: 280
- Identity expression: 363, 358
- Illusion of progress: 241
- Impression management: 238, 253
- Improvement efforts: 247
- Improvement suggestions: 312, 154
- Improving moods: 351
- Improving performance: 281
- Incentives: 322, 319, 290
- Incivility: 375, 374
- Individualism: 223
- Influence tactics: 340
- Informal grievances: 265
- Information Processing: 353
- Ingratiation: 298
- Ingratiator's dilemma: 369
- Integrating interests model: 198
- Integrity: 285
- Interdependence: 294
- Interpersonal attraction: 298
- Interpersonal conflict: 364
- Interpersonal effectiveness: 263
- Interruptions: 375
- Interview questions: 343
- Interviewing: 253
- Investment: 231
- Irritable employees: 299
- Israeli Defense Force: 281
--J--
- Job disappointment: 292
- Job embeddedness: 271
- Job satisfaction: 303, 250 , 227, 99
- Job simulation exercises: 352
- Job-related identities: 276
- Job stress: 301, 263, 355
- Job titles: 358
- Justice: 314
- Justification: 286
--L--
- Latent errors: 258
- Laziness: 289
- Lay offs: 192
- Leader self-sacrifice: 272
- Leadership: 361, 359, 334, 324, 303, 274, 232, 139, 106, 83
- Leader effectiveness: 361
- Learning: 377, 367, 223
- Learning attitudes: 236
- Learning goals: 264
- Legitimacy: 300
- Legitimization: 233
- LMX - leader-member exchange: 194
- Loafing: 289, : 155
- Long-tenured employees: 290
- Long-term customers: 185
- Loss aversion: 222
- Loss-based goals: 260
- Lost trust: 288
- Lowest level employees: 99
- Loyalty: 278
- Luck: 241
--M--
- Making do: 282
- Making wise decisions when our emotions are aroused: 273
- Male Shopping Behavior: 235
- Management failure: 348
- Manager permission: 321
- Managerial Tactics for Countering Occupational Taint: 292
- Managing Failure: 346
- Manipulating supervisors: 64
- Manufacturing: 206, 132
- Marketing: 338, 252, 214, 193, 101, 84
- Mayer-Salovey-Caruso Emotional Intelligence Test: 291
- Meaning: 379
- Media certification : 233
- Mediation: 379
- Meeting exercise: 370
- Meetings: 274, 248, 224
- Memory: 156, 85
- Memory impairment: 377
- Men in female-dominated occupations: 267
- Mentoring: 290
- Message elaboration (kinds of): 211
- Metaphor (use of): 106
- Mid-point checklist: 230
- Mimicry: 305
- Misfit: 257
- Mistakes: 330, 241
- Mistreatment at work: 265
- Molding perceptions: 300
- Mood: 351, 303, 302
- Morale improvement: 213
- Mothers (working): 122
- Motivation: 336, 328, 123, 58
--N--
- Narrative self-referencing: 293
- Negative affectivity: 166
- Negative bias against unfamiliar brands: 225
- Negative customers: 266
- Negative emotions: 246
- Negative employees: 335
- Negative feedback: 279, 123
- Negotiating: 329, 188
- Networking: 115
- New firm formation: 114
- New-hire adjustment: 290, 201, 153
- New product introduction: 135
- New supervisors: 272
- Niches: 228
- Normalizing work: 292
- Noticing work: 139
- Nurturing a bad image: 64
--O--
- Obese Caucasian women: 286
- Obesity: 286
- Obligation inertia: 232
- Organizational citizenship: 240
- organizational ecology: 207
- Organizational identification: 278
- Organizational justice: 275
- Organizational learning: 215
- Organizational politics: 374, 209
- Organizational sensemaking: 274
- Organizational support: 275
- Overqualification: 315
- Owner psychology: 363
--P--
- Pay plans: 318, 217
- Perception: 307
- Perceptions of fairness: 314
- Perceptions of merchandise quality: 368, 199
- Perceptions of value: 199
- Percolation: 101
- Performance: 336, 302, 301, 291, 271, 261, 259, 234, 209, 123
- Performance appraisal: 294, 218, 219, 127
- Performance feedback: 279, 229, 154, 76
- Performance goals: 264
- Performance Improvement: 279
- Performance measurement: 234
- Performance situations: 236
- Personal control: 360
- Personnel decisions: 281
- Personnel selection: 339
- Persuasion: 326, 293, 269, 305, 237, 124
- Phantom decoys in product choice: 210
- Physical conditions of choice settings: 366
- Planning and coordinating tasks: 284
- Pluralistic managers: 362
- Point-of-Purchase Behavior: 353
- Political skill: 298
- Positive goal discrepancies: 279
- Positive reference point bias: 85
- Power: 354
- Power markers: 332
- Powerlessness: 289
- Preferences: 313
- Preference goals: 260
- Preference reversal: 327
- Prejudice: 286, 238, 385
- Prejudice against men: 267
- Preparatory information: 128
- Preparing customers to interact with employees: 266
- Prevention strategies: 330
- Price cues: 148
- Price Framing: 205
- Pricing: 180
- Print ads: 211, 212, 205
- Privacy in providing feedback: 76
- Probabilities of success: 273
- Problem-solving: 277
- Procedural justice: 287
- Procedural justice climate: 287
- Procedures: 277
- Product demonstrations: 143
- Product development: 151, 121, 98
- Product framing: 306
- Product positioning: 366, 313, 210
- Product usage: 371
- Product valuation: 368, 342
- Products as enablers: 360
- Productivity: 230
- profit: 321
- Projection bias: 342
- Propensity to Buy: 353
- Prototyping: 98
- Psychological acceptance: 261
- Psychological contract: 275, 153
- Psychological ownership: 345
- Psychological safety: 358
- Psychological well-being: 227
- Psychosocial support: 115
- Punishment: 354, 322
- Purchasing behavior: 304, 280, 46
- Purchasing decisions: 365, 195
- Pygmalion effect: 83
--Q--
- Quality: 296
--R--
- Race relations: 36
- Reactions to feedback: 154
- Reactions to unwanted sales pressure: 270
- Reciprocated identity confirmation: 276
- Recruiting: 201
- Reframing: 292
- Regret: 273
- Regularity assumption: 200
- Related cues: 168
- Relationship marketing: 278
- Relationship signaling: 79
- Relaxation at work: 99
- Relaxed job control: 261
- Repetition in advertising: 211
- Reputation: 296
- Resisting change: 345, >262
- Resources: 282
- Restoring Trust: 288
- Retail pricing: 148
- Revenge: 322, 287
- Rewards: 256
- Risk: 231
- Risk tolerance: 323t
- Role-based performance appraisal: 218
- Role modeling: 324
- Routines (importance of): 262
- Rule-making: 215
--S--
- Safety: 323t, 320, 166
- Sales: 365, 353, 338, 280, 270, 237, 196, 113, 23
- Sales (qualities of salespeople): 376, 202
- Sales goals: 280
- Sales growth: 221
- Sales psychology: 270, 305, 195
- Sales training: 270
- Salespeople: 286, 270
- Scapegoating: 367
- Scarcity: 370
- Second-person pronouns: 375
- Seeking help: 243
- Seeking revenge: 287
- Selection tests: 352
- Self-control: 347
- Self-defeating behaviors: 297
- Self-efficacy: 268
- Self-enhancement: 345
- Self-esteem: 336, 325
- Self-expression: 278
- Self-fulfilling prophesies: 267
- Self-identity: 378, 280, 276
- Self-managed work teams: 131
- Self-referencing: 293
- Self-reflective job titles: 358
- Self-regulation attitudes: 364, 336, 236
- Self-verification theory: 358, 343
- Self-view: 365
- Selling: 342, 293, 252, 185
- Sense of history: 122
- Sensegiving: 292
- Sensemaking: 379
- Service business strategy: 249
- Service quality: 199
- Serving culture: 359
- Setting goals: 284
- Settling conflicts: 284
- Sexual harassment: 333, 295
- Shared knowledge: 223
- Shared memory: 258
- Shoplifting: 310
- Shopping aids: 120
- Shopping mall: 286
- Shopping to win: 235
- Sick leave abuse: 285
- Situation assessment: 352
- Situational occurrences that annoy employees: 213
- Skill-Based Pay: 206
- Skill-based products: 342
- Snapshot feedback: 255
- SOC Life Management Strategy: 260
- Social buffers: 292
- Social exchange: 275
- Social influence: 369
- Social media: 383
- Social network building: 271
- Social power hierarchy: 344
- Social responsibility: 368, 341
- Solving problems collaboratively: 284
- Speaking up: 337
- Staffing the first-line supervisor position: 272
- Standardized routines: 277
- Status quo bias: 195, 84
- Stepladder technique: 248
- Stereo headphones at work: 99
- Stereotypes: 377
- Stereotyping: 188
- Stigmatized jobs: 292
- Stimulating behavior: 336
- Story: 280
- Strategy: 363, 207, 187, 105, 101
- Stress: 303, 301, 263, 355
- Stress management: 358, 261
- Stress training: 128
- Structured interviews: 253
- Stubbornness: 262
- Sunk costs: 228
- Supervision: 332, 312, 246 , 385
- Supervisory guidance: 285
- Suppressing negative emotions: 356
- Survival: 282
--T--
- Tacit knowledge: 239
- Task groups: 230
- Teaching interpersonal skills: 263
- Team: 277, 132, 131
- Team building: 284
- Team dynamics: 239
- Team roles: 318
- Teamwork: 319, 284
- Technology: 308
- Telephone conversations: 251
- Tenure: 312
- Territorial inertia: 232
- Testing resistance to change: 262
- Thanking employees: 341
- Theft: 310
- Thinking inertia: 232
- Thought processes of outstanding performers: 216
- Threat: 385
- Thwarted desire: 297
- Tightwads: 304
- Total quality management: 100
- Touch: 340, 28
- Tough times: 282
- Training: 284, 281, 226
- Training evaluation: 284
- Transportable teamwork competencies: 284
- Trickle down effect: 299
- Trust: 376, 288, 153, 68
- Turnarounds: 106
- Turnover: 314, 271
- T.V. advertising: 78
--U--
- Uncertainty: 326, 294
- Uncertainty in valuing and comparing: 222
- Uncooperative employees: 247
- Untrustworthy actions: 288
--V--
- Value-added strategies: 204
- Value congruence: 209
- Values: 373
- Variety: 311
- Verbal aggression: 375
- Vicarious experience: 123
- Victimization: 357
- Vigor: 328
--W--
- Web of trust relationships: 268
- Women: 295, 286, 122, 83
- Women in male-dominated occupations: 267
- Women's issues: 344
- Work avoidance: 385
- Work-Family Conflict: 364, 260, 355
- Work flow: 259
- Work group(s): 289, 259, 245, 226
- work relationships: 372
- Work standardization: 277
- Workplace conflict: 183, 135
- Workplace conversations: 344
- Workplace feuds: 287
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